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FREQUENTLY ASKED QUESTIONS
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WHEN SHOULD I PLACE MY WEDDING STATIONARY ORDER?We recommend ordering Save the Dates as soon as you know your wedding date! It’s a great way to get everyone excited about your wedding and to make sure guests have plenty of time to keep your wedding date free. For wedding invitations we recommend ordering at least 3 months before the day to allow for the time it takes to make them, deliver them to guests and then receive RSVPs.
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CAN I CHANGE THE COLOUR OF THE DESIGN?Yes! If you love one of our designs but need the colour changing, we are happy to do this for you free of charge.
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WHAT SHOULD I CHECK ON MY PROOFS?Please check you are happy with the layout, wording, spelling and grammar of the design, most importantly the wedding date and time, the venue and address, and also the spelling of your names. If designs are approved with type errors and subsequently printed, Mint green Penguin take no responsibility, and will not be liable for any resulting cost.
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CAN I CHANGE THE WORDING OF A DESIGN?We are more than happy to change the wording slightly or add some text into an existing design and as long as it doesn’t change the layout then this can be done free of charge.
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IS IT POSSIBLE TO ORDER A SAMPLE BEFORE ORDERING?Yes! Seeing a sample is a great way to see the quality and make sure you are happy with the product before buying. We sell sample packs which shows you all the paper & finishes options that we have available. Plus we will send you a code to take the price of the sample pack off when you order your stationery with us! Unfortunately, we cannot send personalised samples.
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HOW MANY INVITATIONS/SAVE THE DATES DO YOU RECOMMEND WE ORDER?We recommend that you order 1 invitation per household and a couple of blank extras just in case of errors/changes! Also it is always lovely to have at least 1 extra invitation as a keepsake for yourselves.
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I HAVE RECEIVED THE PROOF BUT WOULD LIKE TO MAKE SOME CHANGES. WHAT SHOULD I DO?Not a problem! Just let us know what changes you are wanting to make and we will send another proof with the amendments.
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